Thanks to the easing of restrictions in VIC, our Melbourne Showroom has reopened. Please Book an Appointment for your next visit.

Delivery Information

Standard Delivery

 

    • A delivery cost will be incurred for all product orders depending on location, and size/weight of items.
    • Our standard delivery(cooking equipment, refrigeration, stainless steel items and furniture products) includes delivery to the kerbside of your property or loading dock in shopping centre only. It does not include negotiating lifts or any stairs or steps.

    • Standard kerbside service does not include installation or the removal of any packaging or existing appliance.

    • If you are not home at the time of delivery, you will be liable for a second delivery fee.

    • Please note that the standard service may not cover Australian offshore territories or remote locations within Australia. Examples of remote locations include Norfolk Island, Christmas Island and any area that may require access via aircraft, motor vessel or a specialised vehicle. Please contact us if you have a question in relation to the locations to which we deliver.

 

Specific Delivery

    • Specify delivery is only available for metro areas.

    • A supplementary delivery cost will be incurred for all product orders depending on location, and size/weight of items. A supplementary delivery cost for large items may apply.

    • Customers are responsible for ensuring that all products ordered are suitable for them and will fit through doorways and into their premises. We cannot accept responsibility if it will not fit. Any carriage charges caused by aborted deliveries are for the customers account.

    • Delivery does not include any unpacking, positioning or assembly of any item.

    • Delivery does not include lifting up steps or stairs or negotiating equipment into and out of lifts.

    • Please contact us(1300 659 409) for a quote if you require to upgrade the service.

 

Pickup

    • Our warehouses are located  in New South Wales (NSW supports the ACT)Queensland (QLD)South Australia (SA), supporting Tasmania (TAS) and the Northern Territory (NT), Victoria (VIC)Western Australia (WA) and in New Zealand, Auckland 

    • If you are picking up your item from our warehouse please confirm actual box dimensions with our call centre before arrival, and ensure you have an adequate vehicle to safely collect and transport. Warehouse staff reserve the right to refuse any vehicle that is not fit to safely transport such items.

    • All customers arranging their own collections (whether personally or their own courier) are required to check order and packaging thoroughly before departure. All responsibility for the condition will be transferred from Federal Hospitality Equipment to the customer at this point in time.